Getinge Signature Services represent a new approach to service. Because in today's highly competitive world, you need more than just service after the sale.
As your supplier, we are a key source of knowledge and expertise.
Our integrated solutions minimize unexpected downtime, delays, and expenses.
Our ongoing assessments and upgrades maximize the useful life and long-term value of your capital investments.
In short, you need more than just equipment repair. You need a partner capable of delivering superior services throughout the entire product life cycle.
Our network consists of over 350 professionals throughout the United States. They include Consumable Product Technical Specialists, Branch Service Managers, Senior Service Representatives, Service Representatives, Engineering & Technical Support, and corporate management.
By having nationwide service, we are able to respond quickly to your calls and maximize equipment availability. We understand infection control and surgical workplaces and we are here to support your needs with one telephone call to our National Service Hotline 800-950-9912.
Getinge Quality Policy
At every level Getinge Signature Services, we strive through our Operational Excellence philosophy to provide quality product to our customers while meeting applicable regulatory requirements. Our focus extends to the entire customer experience, from initial contact through our long-term service relationship as we aspire to understand our customer's needs and meet their expectations. A defined quality system will provide guidance on the methods to satisfy both external and internal customers. Our core values drive toward continuous improvement that will enable Getinge USA, Inc. to enhance customer care and provide innovative, comprehensive solutions.
Value Added Services
We provide comprehensive, ongoing customer service, committed to fulfilling your needs. We are one team, working in partnership with you to deliver long-term value to your customers.
Consultation: Our services start with expert consultation. We will assess your systems and needs, and work with you to select the right mix of service products for your particular applications and processes.
Installation: We provide a variety of installation services, implementing products and providing in-service training for your personnel. We verify that the results meet industry standards, and that the recommended solution meets your needs.
Optimization: Our optimization services are ongoing, designed to help you maximize performance of your equipment and consumable products. This includes ongoing verification of chemical dosing, operator training, and preventive maintenance visits, all of which will help to ensure that your instruments are safe and ready for use.
Getinge Service Plans - click on the image below to view the service plans